Refund Policy

**Turbo Supply Refund Policy**

**Effective Date: October 8, 2024**

At Turbo Supply, we want you to be fully satisfied with your purchase. If there’s an issue with your order, we’re here to help. This Refund Policy outlines the conditions under which you may request a return, replacement, or refund for products purchased from Turbo Supply.

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### 1. **Refund Eligibility**

You may be eligible for a refund, replacement, or store credit if:

- The item received is damaged or defective.
- The wrong item was shipped.
- There are any quality issues related to manufacturing or production.

*Please note: We do not offer refunds or returns for buyer’s remorse, incorrect sizing, or color variations due to different screen displays. Please ensure you double-check product descriptions and sizing charts before placing your order.*

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### 2. **How to Request a Refund or Replacement**

To initiate a refund or replacement, please contact us within **30 days** of receiving your order at support@turbosupply.com with the following information:

- Order number
- Description of the issue
- Clear photos of the damaged, defective, or incorrect item

We will review your claim and respond within 1-3 business days. If your claim is approved, we will provide further instructions on how to proceed with the refund or replacement.

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### 3. **Return Shipping**

In most cases, you will not be required to return the damaged or defective item. However, if a return is necessary, we will provide a prepaid shipping label for you to send the item back at no cost.

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### 4. **Non-Refundable Items**

The following items are non-refundable:

- Items returned after the 30-day window.
- Items that have been used, worn, or washed.
- Custom orders or personalized products, unless there is a defect or printing error.
- Items on clearance or final sale.

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### 5. **Refund Process**

Once your refund is approved, it will be processed within **7-10 business days**. Refunds will be issued to the original payment method used at checkout. Depending on your payment provider, it may take additional time for the refund to appear on your account.

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### 6. **Order Cancellations**

We can only cancel orders within the first **24 hours** after the order has been placed, as our products are made to order. Once production has started, the order cannot be canceled. If you need to cancel an order, please contact us immediately at support@turbosupply.com.

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### 7. **Damaged or Lost Packages**

If your item was damaged during shipping or lost in transit, please reach out to us at support@turbosupply.com within **14 days** of the expected delivery date. We will work with the shipping carrier to resolve the issue, which may result in a replacement or refund.

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### 8. **Contact Us**

For any questions or concerns regarding our Refund Policy, please contact us at:

**Turbo Supply**
Email: turbosupplyinfo@gmail.com

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By making a purchase with Turbo Supply, you agree to this Refund Policy.